Our large, multi-disciplinary clinic has been operating in Loveland since 1995. We have currently

expanded our presence in Northern Colorado and are looking for dedicated individuals who thrive in a
fast-paced, patient-centered environment. At Scott Family Health, we offer a diagnosis-focused
approach aimed at improving patient outcomes through the integration of chiropractic, acupuncture,
massage and physical therapy. We foster a culture of professionalism, innovation, integrity, service and
education. We pride ourselves in offering our patients unparalleled service in a friendly environment.
Each individual plays an important role in ensuring our success by consistently providing high quality
experiences to our patients.

We are in need of a Patient Care Coordinator to deliver high quality customer service. Skills must
include: Collections, Medical billing and coding, multi phone lines, Medical Records, and Electronic
Health Records. This position requires collaboration with a multi-disciplinary team.
Please send your resume to Jennifer Cobb at jcobb@scottfamilyhealth.com. You can also visit our
website at scottfamilyhealth.com.

  • greet patients
  • register patients according to established protocols
  • assist patients to complete all necessary forms and documentation including medical insurance
  • ensure patient information is accurate including billing information
  • inform patients of medical office procedures and policy
  • maintain and manage patient records
  • move patients through appointments as scheduled
  • answer incoming calls and deal with inquiries
  • transfer calls as required
  • schedule patient appointments
  • collect co-pays and payments
  • report statistics as required
  • schedule hospital admissions, tests, scans and outside appointments for patients
  • obtain external medical reports as required by medical professionals
  • respond and comply to requests for information
  • deal with incoming and outgoing post
  • complete other clerical duties as assigned
  • maintain stock of forms and office supplies
  • ensure reception area is well maintained, neat and clean
  • safeguard patient privacy and confidentiality

Education and Experience

  • high school diploma
  • knowledge of medical terminology, procedures and diagnosis
  • knowledge of computer and relevant software applications
  • knowledge of general administrative and clerical procedures
  • working knowledge of healthcare insurance preferred

Key Competencies

  • communication skills
  • information collection and management
  • planning and organizing
  • attention to detail
  • customer service skills
  • adaptability
  • confidentiality